Group Frequently Asked Questions

How early can I place a group order?
Who can I contact if I have questions and what hours is the Group Sales Department open?
How do I pay for my group tickets?
Can I change my reservation after I pay my deposit?
How do I receive my tickets?
What Time Does Will Call Open for Ticket Pick Up?
Where do Houston Symphony performances take place?
How do I get to Jones Hall?
Where do I park?
Where can we park our bus during the performance?
Where are receptions and meetings held?
Can we have catering at our reception?
Hungry? Where can we eat dinner?
Do you offer all-inclusive dinner, hotel and concert packages?
$6 Cab Fare Anywhere Downtown
What happens if we are running late?
Ordering Your Groups Tickets is Easy!


How early can I place a group order?
The sooner the better. The good news is groups get seated before single tickets go on sale to the general public. Many of our Group Leaders start planning in July for their holiday parties! There’s no time like the present so call today!

Who can I contact if I have questions and what hours is the Group Sales Department open?
Our friendly, smiling staff is happy to address any of your questions and help you with your tickets. You may reach them by phone Monday - Friday, 9am - 6 p.m.

Derrick Rose, Group Representative, Outside Sales
(713) 238-1418
[email protected]

Jeff Gilmer, Group Representative, Inside Sales
(713) 238-1475
[email protected]

How do I pay for my group tickets?
The easiest way to pay is by calling the Group Sales Department at (713) 238-1435. We accept Visa, MasterCard, American Express and Discover. You may also pay with a check made payable to the Houston Symphony and mailed to the Group Sales Department.

Can I change my reservation after I pay my deposit?
Absolutely! You may change the number of people in your group any time (up or down) prior to the payment due date. Should you group grow, we will be happy to continue adding seats into your group as long as there are seats available. The more the merrier!

How do I receive my tickets?
You may select your method of delivery at the time your order is paid in full. Tickets can be picked up at Jones Hall or mailed to your address of choice. If you chose to pick up your tickets the day of a performance, we ask that just one person- the Group Leader - picks up all tickets and distributes to their members away from the Will Call entrance. On-line purchases will be mailed to the address on record. If you purchase online the week of the performance, your tickets will be ready for pick up at Will Call 1 1/2 hours before your concert begins.

What Time Does Will Call Open for Ticket Pick Up?
The box office is open Monday - Saturday 10 am to 6 pm. On the day of each concert, Will Call opens up street level 1 1/2 hours before each performance.

Where do Houston Symphony performances take place?
The primary home of the Houston Symphony located at Jones Hall, 615 Louisiana St., Houston, TX 77002-2715 in the heart of the downtown Theatre District.

How do I get to Jones Hall?
Plan ahead. If you are unfamiliar with Jones Hall click here. Search for driving directions. To avoid any unforeseen traffic or parking congestion, try to allow enough time for any unpredictable circumstances as doors to the concert to close promptly before each concert. We want you to be able to enjoy the entire performance.

Where do I park?
You will find Theatre District Parking directly across from Jones Hall. Once inside the parking garage, look for signage indicating the location of Jones Hall under ground. The most convenient areas to park in are located in between Jones Hall and Bayou Place. Parking currently is ($7 cash only) but is subject to change. Surface parking is also available after 6 p.m. Be sure pay attention to signage and be sure and bring some change to feed the meter. Dinning before the concert? Many downtown restaurants and hotels offer shuttle service. When making dinner reservations be sure and ask about parking and driving accommodations.

Where can we park our bus during the performance?
Due to City Ordinances, there are no street bus parking areas near Jones Hall. There is garage bus parking available at 811 Prairie. Your cost will be based on the size of your bus and the number of spaces you require. Average price per space will be $5 - $10.00 per parking space needed. For example, one bus may take up 3 spaces so your cost might be $30 ($10 x 3).

To discuss a location and cost for your parking needs, contact Conrad Endlich (713) 659-8799, extension 137 [email protected] or Susan Morris at 713-659-8799, extension 114 [email protected]. Click here for additional information. Type in 77002 to view a map of the lots noted above.

We can also offer two suggested areas. #1: On Walker between Smith & Bagby St. close to City Hall, the Library and Reflection Pond. #2 On Allen Parkway on the far right lane, between Gilette & Crosby. When parking, be sure and watch for proper “Bus Parking” signage. We realize this may be a bit of a walk for your bus driver if they plan on attending the concert. We suggest they pre-arrange a cab drive from any of these destinations and as for the “Six in the City Fare.”

Where are receptions and meetings held?
Embrace the ambience of Jones Hall at night. In the evening light, a spectacular reflective hanging sculpture entitled Gemini II seems to dissolve into light offering a beautiful visual experience for your guests. The Mezzanine and Balcony areas of Jones Hall provide beautiful views of this sculpture, offering mysterious and romantic areas to host your pre-concert special event, reception, sit-down dinner and presentations at no additional charge to you for the space, as long as the event takes place the night of a performance. We’ve heard rumors of lives connecting when a man placed an engagement inside a special desert served to his wife-to-be surrounded by family and friends. A bit of a night owl? Host your event on-stage after the concert ends. Oh What A Night!

Can we have catering at our reception?
Our first step would be to confirm a space in Jones Hall to host your event. We will then introduce you to our favorite on-site special events catering service, Aramark. Whether your event is a 3 course meal or an intimate gathering, the Aramark team will be there offering great food and exceptional service. They can offer choices to fit your budgetary needs and palate.

Hungry? Where can we eat dinner?
There are many delicious places to dine in the downtown and surrounding area, including the Encore Cafe located inside Jones Hall. The Encore Cafe opens one hour before the start of each concert and offers an elegant hot and cold buffet. Lighter fare and drinks are also served during intermission. We suggest placing your order before the concert begins. If you are looking for something close by, we suggest making early reservations and sharing you are attending a Houston Symphony performance with your host. You will want to allow time for a leisurely dinner and sufficient travel time to return to your concert, as each concert begins promptly. Click here for dining suggestions. 

Do you offer all inclusive dinner, hotel and concert packages?
Relationships have been established with several area restaurants and hotels offering discounted dinner, hotel and ticket packages. Visit this link <http://www.houstonsymphony.org/dinner-hotelpackages> and select your concert of choice to watch for exclusive packages.

$6 Cab Fare Anywhere Downtown
The City of Houston has authorized a flat taxi fare of $6 for all trips in the downtown area. No surcharges will apply to the fare, which can accommodate multiple riders under the $6 total rate. This $6 fare will apply anywhere within the Central Business District, bounded by Interstate 45, Interstate 10 and U.S. 59. The economical fare provides an easy alternative to enjoying a leisurely dinner in the Central Downtown area and leaving the driving to your area cab driver.

What happens if we are running late?
In consideration of audience members, the Houston Symphony makes every effort to begin concerts on time. Ushers will assist with late seating, allowed only at pre-designated intervals.

Ordering Your Groups Tickets is Easy!

  • Review the season brochure or visit www.houstonsymphony.org.

  • Choose the concert(s) you and your group will enjoy.

  • Select the date(s) you and your group would like to attend.

  • Decide on the ticket price(s) and seat locations that fit your member needs. Note: Groups may select different price points and locations in the hall.

  • Call the Group Sales Department at (713) 238-1435 or (713) 238-1418 to purchase your tickets or place a deposit to hold your seats. The sooner you call- the better your seat locations.

  • When you place your order a pay date will be agreed upon. Be sure and note this date on your calendar. This is the date you will be asked to call the Group Sales Department and complete your purchase. It is also the date you may release any unsold tickets. Note: ticket discounts often relate to the number of tickets purchased, therefore, if seats are returned unpaid- the discounts may decrease- OR- if your group interest is greater than expected- give the Group Sales Department a call as soon you know so that we can place additional tickets on hold.

  • Depending on the program you select, tickets will be mailed to the group leader for distribution.

  • To assist you with collection of money from your members as well as distribution of your tickets, at your request, a seating chart can be personalized to your order and quickly emailed to you. This tool has proven to be of great assistance to our group leaders.

  • Sit back, relax, and enjoy the music!

 

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