FAQ

Welcome to the Houston Symphony!

To make the most of your Houston Symphony concert experience, click for directions to Jones Hall and parking tips.

Sixty-six foot ceilings, scarlet carpet, teakwood and travertine marble greet visitors to Jones Hall. A uniquely-designed movable ceiling enables the auditorium to literally shrink or expand from 2,167 to 2,661 seats.

Jones Hall, located at 615 Louisiana in the heart of Houston's downtown Theater District, is the home of the Houston Symphony.

Come early and enjoy an elegant, yet quick meal at the in-lobby Encore Cafe. A fine wine bar, cappuccino and gourmet desserts are also available for your enjoyment both pre-concert and at intermission. Jones Hall opens one hour before your performance.

Here are some frequently asked questions about attending a Houston
Symphony concert, and more!

1. Where do I enter Jones Hall?

2. Where is the best place to park?

3. What should I wear?

4. Can I bring my children?

5. Can I still be seated if I arrive late to a concert?

6. If there's an emergency, can I be reached?

7. Does the Hall have accommodations for disabled patrons?

8. How many musicians are there on stage?

9. May I take a picture of the musicians while they're on stage?

10. How many seats are there in Jones Hall?

11. Am I allowed to bring food and beverages into the Hall?

12. Is smoking allowed at Jones Hall?

13. Where are public telephones and restrooms located in Jones Hall?

14. How do I purchase individual tickets?

15. How can I get group tickets?

16. How can I find out more about the classical music I will hear at
Jones Hall?

17. Is it possible to get tickets for sold-out concerts?

18. Why has the musicians' seating arrangement changed?

19. Is it proper to applaud between movements?


1. Where do I enter Jones Hall?

The doors to Jones Hall open one hour before each performance. Street-level entrances provide access to the main lobby from Louisiana Street and the side entrance on Texas Avenue. The courtyard entrance is accessible through the tunnel from the parking garage.

<< back to top
 
2. Where is the best place to park?

Parking is available in the Theater District Parking Garage located directly across the street from Jones Hall. There are entrances to this garage on Capitol and Texas. Three parking levels are available and the cost is $7 per car. You can enter Jones Hall from the tunnel entrance on the green level of the parking garage. For a map of parking garage entrances, click here.

<< back to top
 
3. What should I wear?

At Houston Symphony concerts, you'll see concertgoers in formal attire, business casual and everything in between.  We want your concert experience to be as enjoyable for you as possible, so dress up or down according to your preference.  The most important thing is for you to be comfortable!

<< back to top
 
4. Can I bring my children?

Children six years old and older are welcome at all Houston Symphony events. Children of all ages, including infants, are admitted to the Family Concerts performances. Any child over the age of one must have a ticket.

<< back to top

5. Can I still be seated if I arrive late to a concert?

Late seating is allowed only at designated intervals as determined by the conductor.  The ushers will help you with late seating, when allowed, between movements or pieces.

<< back to top

6. If there's an emergency, can I be reached?

The emergency phone at Jones Hall is located at the backstage security guard station. The caller must provide your name and seat location (door, row and seat); an usher will notify you of the call. The emergency phone number is (713) 238-2384.

<< back to top

7. Does the Hall have accommodations for disabled patrons?

The following accommodations are available for the comfort and convenience of our patrons with special needs:

  • Reserved parking spaces are available in the Theater District Parking Garage on the green level near the Jones Hall tunnel entrance, with a stair-free route to the main elevator located on the courtyard level.
  • Near the elevator are modified restrooms and a wheelchair-accessible water fountain.
  • There are wheelchair curb ramps on Capitol Street and Texas Avenue.
  • Wheelchair and companion seating is available in the auditorium.   To request these seats when ordering tickets to individual concerts, call (713) 224-7575, Monday-Saturday, 10AM-6PM.
  • FM headsets and loops for the hearing impaired are available in the lobby at no charge for each performance. Please ask an usher for assistance.

<< back to top

8. How many musicians are there on stage?

Houston Symphony performances usually feature 89 musicians on the Jones Hall stage.

<< back to top

9. May I take a picture of the musicians while they're on stage?

Cameras, cell phones, recording and paging devices and alarms on watches are prohibited in the Hall.

<< back to top
 
10. How many seats are there in Jones Hall?

For a classical concert the acoustical ceiling is lowered for a total of 2,167 available seats. For a pops concert the acoustical ceiling is raised to add the balcony for a seating capacity of 2,883.

<< back to top
 
11. Am I allowed to bring food and beverages into the Hall?

A variety of food and beverages, including hot entrees before the concerts, is available in the lobby. Food and beverages are permitted in the lobby area only.

<< back to top
 
12. Is smoking allowed at Jones Hall?

A city ordinance forbids smoking in public buildings, including Jones Hall.

<< back to top
 
13. Where are public telephones and restrooms located in Jones Hall?

There are five telephone and public restroom areas in Jones Hall:

  • Courtyard level, past the main elevator and up the steps; accessible  by elevator to all levels of the Hall.
  • Orchestra level, right side, down the stairs near the Texas Avenue entrance.
  • Box/Mezzanine level, on the right side of the Hall.
  • Balcony level, right side of the Hall.
  • Modified restrooms for disabled patrons are located on the Courtyard level near the main entrance.


<< back to top

14. How do I purchase individual tickets?

Click here to purchase online tickets.  Call the Houston Symphony Customer Service Center at (713) 224-7575, Monday-Saturday, 10AM-6PM. Tickets may also be purchased at the Customer Service Center window on the street level of Jones Hall one hour prior to concerts.

<< back to top

15. How can I get group tickets?

Buy 10 or more tickets and save. For group tickets, call (713) 238-1435.  For more information on group sales, click here.

<< back to top

16. How can I find out more about the classical music I will hear at Jones Hall?

Prelude, our free pre-concert discussions in the hall sponsored by Fluor, begin 50 minutes before each Classical Season concert on the Orchestra level. These discussions offer musical insights into the repertory at that performance.

<< back to top

17. Is it possible to get tickets for sold-out concerts?

When all available tickets to a concert have been sold, stand-by procedures may go into effect. Stand-by tickets allow the Houston Symphony to accommodate patrons with last-minute seats from tickets that have been donated or are not being used.

Purchase your stand-by tickets at the stand-by window at the Jones Hall box office. The box office opens 1 hour and 30 minutes before the concert.

Just before the concert, stand-by patrons may enter the hall and take an unoccupied seat.

<< back to top

18. Why has the musician's seating arrangement changed?

The setup of the symphony orchestra is a very interesting subject, one which conductors and orchestral musicians have been debating for at least the last hundred years.<#top>

Music Director Hans Graf initiated the seating plan now used for most subscription concerts believing it to be the best acoustic fit for Jones Hall.  For Principal Pops Conductor Michael Krajewski and some guest conductors, a different seating plan is more suitable for the music they have programmed.  Ultimately, a performance's conductor chooses the plan he or she feels gives the audience the best musical experience.

<< back to top
 
19. Is it proper to applaud between movements?

Holding applause between movements is considered respectful of the performers' concentration and mindful of musical continuity.  The conductor generally signals when a piece is over by putting his or her arms down and turning to the audience.

<< back to top

cal_10_2014
November
cal_12_2014
 
 
 
 
 
 
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
24
25
26
27
 
 
 
 
 
 
 
 

Houston Symphony Blog & Mobile App

Get a behind-the-scenes look at the Houston Symphony as well as select upcoming guest artists on our blog.

View Our Blog

To access the Symphony on the go, download the free app for your iPhone and Android phones in the app store today.  View upcoming concerts, purchase tickets, learn about our musicians, watch videos, and more.